Support Article

PDF rendering issues



While generating the PDF using Out-of-the-box (OOTB) "HTMLToPDF" user sees issues.
Fonts are not rendered in the generated PDF. To quote an example, fonts like "Arial" are replaced with "Helvetica".

Error Messages

Not Applicable

Steps to Reproduce

1) Create a correspondence rule and add content with Arial font.
2) Create an activity and retrieve the content of correspondence using Property-Set-Corr.
3) Call OOTB "HTMLToPDF" to generate the PDF file by passing Markup parameter.
4) Call Code-Pega-PDF.AttachToWork to attach PDF file to case.
5) Download the attachment and observe the fonts rendered in the PDF file.

Root Cause

PRException is thrown in PDFResourceHandler, Made code changes to handle the exception.


Apply HFix-30692.

Published November 29, 2016 - Updated February 19, 2017

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