Support Article
PDF rendering issues
SA-30894
Summary
While generating the PDF using Out-of-the-box (OOTB) "HTMLToPDF" user sees issues.
Fonts are not rendered in the generated PDF. To quote an example, fonts like "Arial" are replaced with "Helvetica".
Error Messages
Not Applicable
Steps to Reproduce
1) Create a correspondence rule and add content with Arial font.
2) Create an activity and retrieve the content of correspondence using Property-Set-Corr.
3) Call OOTB "HTMLToPDF" to generate the PDF file by passing Markup parameter.
4) Call Code-Pega-PDF.AttachToWork to attach PDF file to case.
5) Download the attachment and observe the fonts rendered in the PDF file.
Root Cause
PRException is thrown in PDFResourceHandler, Made code changes to handle the exception.
Resolution
Apply HFix-30692.
Published February 19, 2017 - Updated October 8, 2020
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