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Support Article

Pega 7.1.6 system hanging after installation

SA-4219

Summary



When trying to access a Pega 7.1.6 system, the login page comes up and you're able to login as [email protected] However, after login, any actions that users attempt time out and result in a "page cannot be displayed error".

Error Messages



Page cannot be displayed.


Steps to Reproduce



Login to Pega 7.1.6 and attempt to access a list of system operators : Designer Studio> Org & Security> Organization> Operators

This is just an example.  Any action taken times out.


Root Cause



The root cause of this problem is a defect/misconfiguration in the PRPC operating environment. The database had significant performance problems.



Resolution



This issue is resolved by making the following change to the Pega 7 operating environment.

The database was reorganized and full statistics were regenerated.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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