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Support Article

Pega 7.1.7 is unresponsive while downloading localization excel



When exporting translations as part of the localization wizard, Pega 7.1.7 is unresponsive and is locked to all users for a while after starting to download the localization excel document.

The logs folder on the server is 60 GB and there is no more disk space.
The CPU is used 85% by the tomcat process which hosts the Pega 7.1.7 app.

The PegaRULES log has a number of exceptions such as the one below.

Error Messages

2015-03-23 13:21:43,951 [ PegaRULES-Batch-3] [ STANDARD] [ ] [ XXXX:01.01.01] (roperty.DATETIME_MEDIUM.Stream) ERROR xxxxxx - Section 'DateTime-Medium' execution error on page 'tempPage' of class 'DATA-ADMIN-OPERATOR-ID'. Section 'DateTime' execution error on page 'tempPage' of class 'DATA-ADMIN-OPERATOR-ID'. : Section 'SelectDate' execution error on page 'tempPage' of class 'DATA-ADMIN-OPERATOR-ID'. : 1
at com.pegarules.generated.html_property.ra_stream_datetime_medium_3e0b8d75f17c0506752f3aca330816a6.property_Embed_Skin_HeaderState_DateTime(
at com.pegarules.generated.html_property.ra_stream_datetime_medium_3e0b8d75f17c0506752f3aca330816a6.include_8(
at com.pegarules.generated.html_property.ra_stream_datetime_medium_3e0b8d75f17c0506752f3aca330816a6.execute(
at com.pega.pegarules.session.internal.mgmt.StreamBuilderTools.appendStreamKeepProperties(
at com.pega.pegarules.jsptags.ReferenceTag.appendFormattedProperty(

Caused by: Section 'SelectDate' execution error on page 'tempPage' of class 'DATA-ADMIN-OPERATOR-ID'. : 1
at com.pegarules.generated.html_property.ra_stream_datetime_medium_3e0b8d75f17c0506752f3aca330816a6.property_Embed_Skin_HeaderState_SelectDate(
at com.pegarules.generated.html_property.ra_stream_datetime_medium_3e0b8d75f17c0506752f3aca330816a6.include_7(
at com.pegarules.generated.html_property.ra_stream_datetime_medium_3e0b8d75f17c0506752f3aca330816a6.property_Embed_Skin_HeaderState_DateTime(
... 30 more

Caused by: java.lang.ArrayIndexOutOfBoundsException: 1
at com.pegarules.generated.html_property.ra_stream_datetime_medium_3e0b8d75f17c0506752f3aca330816a6.property_Embed_Skin_HeaderState_SelectDate(
... 32 more

Steps to Reproduce

1. Navigate to: Designer Studio > User Interface > Localization Tools > Translate to New Language,
2. Select Language > Turkish
3. Choose all PegaRULES rulesets
4. Choose "yes include the example files" and download the excel document for translation.
After waiting a while, the progress bar comes to 84% and stays there forever. Pega 7.1.7 goes unresponsive after reaching 84%.
When you restart the tomcat server you can continue development, but cannot localize the application.

Root Cause

There is an issue with example files. Not including them completes the download process.


The issue will be fixed in the Pega 7.1.8 release. In order to circumvent the current issue, do not include Example files by selecting “No, do not include any example files” option in Step 4 of the Localization Application wizard.

Published April 16, 2015 - Updated October 8, 2020

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