Support Article

Pega 7.2.1 instance takes very long to startup

SA-31014

Summary



The user is on Pega 7.2.1 and reported problem related to very long server startup time.


Error Messages



 Not Applicable.


Steps to Reproduce

  1. Stop and Start the Pega 7.2.1 application server instance.


Root Cause



A defect or configuration issue in the operating environment is the root cause of the issue. The application server hosting Pega application and database sever having Pega database instance were present in data centers located at different locations. During the server startup the application server communicates with the database server frequently and time spent over the network in this case was causing the delay generating lot of Pega0042 alerts.

Resolution



Recommended the user to host both application server running Pega instance and Pega database sever within the same data center.

 

Published December 1, 2016 - Updated December 4, 2016

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