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Support Article

Pega API cases PUT doens't work (known defect), request hotfix



Pega Cases API processes the PUT method incorrectly.

Error Messages

API error: pyUpdateCaseDetails is not part of assignment actions

Steps to Reproduce

  1. Create a case.
  2. Open the Service REST rule.
  3. In the Service REST rule, click Actions and select Run.
  4. Fill in the pzInsKey of the case at the 'ID' prompt to execute a GET call for the created case.
  5. Copy the etag from the response.
  6. Fill in the obtained etag in the 'if-match' prompt to execute a PUT call for the created case. Perform this while setting new content in the 'Message Buffer' field.

Root Cause

An issue in the custom application code or rules.
pyUpdateCaseDetails was not a part of the case.


Perform the following local-change:

Add pyUpdateCaseDetails as a case wide local flow action.

Published December 2, 2021

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