Support Article
Pega API to fetch assignments requires robot manager rules
SA-41816
Summary
The Pega API assignment activity (pzGetAssignmentDetailsInternal) in ruleset Pega-API:07-10-31 makes a call to pzNotifyRobotWorkBasketContainer. It should be replaced with pyNotifyRobotWorkBasketContainer, an extension point activity that is in the core platform, but overridden when the Robot Manager application layer is added to the stack. The impact of this issue is the Pega API Get Assignments REST endpoint will fail unless the user ALSO has the Robot Manager application layer in their stack.Error Messages
RuleNotFound displayed in Tracer.
Steps to Reproduce
- On a Pega 7.3 system, route an assignment for any case to a workbasket that your operator has access to.
- Using the Pega API, call GET /assignments/next with yourself as the authenticated user.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-36290
Published August 26, 2017 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.