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Support Article

Pega application inaccessible after changes in Identity Provider



Unable to log in to Pega application after modifying the Identity Provider (IDP). When logging in to the application, valid Light Weight Third Party Authentication (LPTA) tokens are sent to the IDP application.

Error Messages

Not Applicable

Steps to Reproduce

Log in to the application.

Root Cause

A defect or configuration issue in the operating environment. Incorrect configuration at the WebSeal Junction level. SAML assertion that did not contain user attributes is received by Pega application. User attributes are required for the local Operator record.


Make the following changes to the operating environment:
Modify the IDP configuration such that SAML assertion is sent with user attributes.



Published November 29, 2018 - Updated October 8, 2020

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