Support Article
Pega Authentication requirement for log download
SA-27084
Summary
PegaDiagnosticUser role is designed within the application server that hosts the Pega application. Pega logs can only be downloaded from Designer Studio > System > Operations > Log by sharing the credentials of a user with this role among Pega developers who need to download the logs. User would instead like the ability to allow the Pega operator, who has logged into the portal, to download log files using Pega-based authentication, with an option to use single-sign-on for such authentication.
Resolution
This issue was determined to be a product enhancement request. Pega's current application design does not allow Pega-based authentication for downloading log files.
Published September 15, 2016 - Updated October 8, 2020
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