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Support Article

Pega Call handles events in an incorrect order



PegaCall 8.3 is built on Pega Platform 8.3.

PegaCall handles events, delivered from Avaya, in an incorrect order.

Error Messages

Not Applicable

Steps to Reproduce

Transfer the Interaction from one Customer Service Representative (CSR) to another CSR.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-61497.
Suggest Edit

Published June 17, 2020 - Updated December 2, 2021

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