Support Article
Pega Call handles events in an incorrect order
SA-104540
Summary
PegaCall 8.3 is built on Pega Platform 8.3.
PegaCall handles events, delivered from Avaya, in an incorrect order.
Error Messages
Not Applicable
Steps to Reproduce
Transfer the Interaction from one Customer Service Representative (CSR) to another CSR.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-61497.
Tags:
Published June 17, 2020 - Updated December 2, 2021
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