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Support Article

Pega Call handles events in an incorrect order

SA-104540

Summary



PegaCall 8.3 is built on Pega Platform 8.3.

PegaCall handles events, delivered from Avaya, in an incorrect order.



Error Messages



Not Applicable


Steps to Reproduce



Transfer the Interaction from one Customer Service Representative (CSR) to another CSR.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-61497.
Suggest Edit

Published June 17, 2020 - Updated December 2, 2021

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