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Support Article

Pega Call Hang up button, drop-down does not display



Pega Call hang up button and drop-down do not display after successfully making a call and confirming that the associated line is active.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in as Agent and make a call.
  2. Screen pop appears and Line 1 is active, but the Call button does not change to Hang up with dial transfer options in the drop-down.

Root Cause

A defect in Pegasystems’ code or rules.


As a local-change disable the UI Inspector tool.

Published January 31, 2016 - Updated October 8, 2020

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