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Support Article

Pega Chatbot does not work on Internet Explorer browser

SA-99045

Summary



On deploying the Pega Chatbot to a local server and accessing it, the Chatbot does not work on the Internet Explorer browser.


Error Messages



Not Applicable


Steps to Reproduce

  1. Deploy the Pega Chatbot to a local server.
  2. Access the Chatbot from the local server.


Root Cause



An issue in the custom application  code or rules.
Pega 8 Platform supports Internet Explorer 11 and Edge browsers.
For more information, refer to: https://community.pega.com/knowledgebase/articles/pega-platform-client-operating-system-and-browser-support



Resolution



Perform the following local-change in the Internet Explorer browser:
  1. Navigate to Internet Options > Privacy tab > Advanced.
  2.  Enable cookies.
Suggest Edit

Published January 20, 2020 - Updated December 2, 2021

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