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Support Article

Pega CLM 8.2 does not display products



Unable to add products using Pega Client Life Cycle Management (CLM) for Financial Services. Though the products are available, they do not display during selection.

Error Messages

No products  to display

Steps to Reproduce

  1. Create a CLM case.
  2. Navigate to Add product. 

Root Cause

A defect in Pegasystems’ code or rules.
The product details were not added to the fsf_pminclusionxref and fsf_productmatrix tables in order to populate them on the case.


Perform the following local-change:

Add the required entries to the fsf_pminclusionxref and fsf_productmatrix tables.

Published April 1, 2020 - Updated December 2, 2021

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