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Support Article

Pega does not consider Calendar when using AddTime function

SA-101637

Summary



The Pega application does not consider the Calendar when using the AddTime function in Batch Requestor Context through an agent.

The logic to calculate the Goal and Deadline time is as below:

@(Pega-RULES:BusinessCalendar).addTime(.CaseSLAStartDateTime,0,HoursToAdd,MinutesToAdd,WaitDateTime,true,Calendar)



Error Messages



Not Applicable


Steps to Reproduce

  1. Configure a workflow with an assignment where the SLA proceeds the case. In the Batch Requestor Context (SLA execution context), the platform determines the Goal and Deadline time.
  2. Use the AddTime() function to calculate the Goal and Deadline time.


Root Cause



The AddTime function does not work correctly when it runs in the Batch Requestor Context (through an agent).
This works in the Browser Requestor Context when the browser request and the calendar are both in the 'Australia/Sydney' time zone. 
The AddTime function does not work in the agent because, the agents run in the Batch Requestor context and the default locale is set to JVM locale (since no operator is associated with it), which is 'ETC/UTC' in this system.


Resolution



Perform the following local-change:
  1. Change the Calendar in the web node.
  2. Restart the nodes to reflect the changes.

Published July 18, 2020 - Updated December 2, 2021

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