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Support Article

Pega ImageViewer unable to handle larger images

SA-297

Summary



Pega ImageViewer is not able to handle larger images when viewing and printing. The 6.3 (Silverlight) PRPC image viewer is used in a 6.2 SP2 PRPC system. 

Test prints to PDF or image files, which works and digitally prints all the pages, are sent to a physical printer and blank pages are printed.

Error Messages



Not Applicable

Steps to Reproduce



1. Open the Image. The image will show all pages.
2. Print out a specific page range. 

Root Cause



Unknown

Resolution



Apply HFix-9637.

Note: Clear the Internet Explorer temp directory before testing, since this is leveraging silverlight failing which the older version of the viewer control will still be used.
Suggest Edit

Published March 19, 2016 - Updated October 8, 2020

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