Support Article
Pega Mobile app issue with timeout
SA-34587
Summary
Pega app built with HC. After few hours of inactivity on the mobile client, sometimes the mobile client shows the below error.
Error Messages
UI in Hybrid client: UI displays
Server log:
com.pega.pegarules.pub.context.PRSecurityException: Security violation attempting to access requestor
Steps to Reproduce
1) Launch app.
2) Leave it on for a few hours.
3) Launch to mobile app again.
Root Cause
A defect in Pegasystems’ code or rules.
The presence of a selected and unauthenticated access group under the unauthenticated Requestor Type caused indeterminate behavior.
Resolution
Perform the following local-change:
Ensure that Browser Requestor type has just one Access Group.
Published March 17, 2017 - Updated October 8, 2020
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