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Support Article

Pega Mobile app issue with timeout

SA-34587

Summary



Pega app built with HC. After few hours of inactivity on the mobile client, sometimes the mobile client shows the below error.


Error Messages



UI in Hybrid client: UI displays


Server log:
com.pega.pegarules.pub.context.PRSecurityException: Security violation attempting to access requestor


Steps to Reproduce



1) Launch app.
2) Leave it on for a few hours.
3) Launch to mobile app again.


Root Cause



A defect in Pegasystems’ code or rules.

The presence of a selected and unauthenticated access group under the unauthenticated Requestor Type caused indeterminate behavior.

Resolution



Perform the following local-change:

Ensure that Browser Requestor type has just one Access Group.

Published March 17, 2017 - Updated October 8, 2020

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