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Support Article

Pega Mobile Client: Hang on logging in



User complains that on iOS, using Pega Mobile Client version to login to Pega 7.2.1 hang at "preparing application".

Error Messages

Pega Mobile Client hang at "Preparing Application"

Steps to Reproduce

1. In Pega 7.2.1, open the application rule.
2. Go to the Mobile tab.
3. Select "Pega 7 Mobile App".
4. On iOS device, start Pega Mobile Client version and scan the QR code.
5. Open the application on the Pega Mobile Client.
6. Log in with the created user name and password. Pega Mobile Client hangs at "Preparing application".

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFIx-29035.

Note: The above reported issue exist on Pega 7.2 also. HFix-29036 will resolve the same on Pega 7.2.

Published May 18, 2017 - Updated December 2, 2021

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