Support Article

Pega not generating 837 X12 correctly



When attempting to parse a valid 837 Institutional Claim X12 message using out of the box Heath Care Industry Foundation(HCIF) activities, errors are observed in the log. 

Error Messages

Administrator@MyHealthPlan - Debug X12: doParse failed: SegmentID: HI LoopID: 2300 data line: HI*ABF:E119*ABF:F430

Steps to Reproduce

  1. Create a valid 837 Institutional Claim X12 message with a HI segment (HI*ABF:E119*ABF:F430) on the clipboard.
  2. Call X12ParseMessagStart on the created message.
  3. Review the Pega Platform logs.

Root Cause

A defect in Pegasystems’ code or rules. Issue with parsing HI segment on an 837 Institutional Claim.


Apply HFIX-30232.


Published November 3, 2016

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