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Support Article

Pega Pulse displays only 10 Comments

SA-98416

Summary



Pega Pulse displays only 10 comments and clicking the 'See more posts' link displays the same 10 comments. Additionally, for some cases with multiple comments, duplicate comments display.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a case.
  2. Add more than 10 Pulse comments.
  3. Click the 'See more posts' link.


Root Cause



A software use or operation error.
The pxContextFeed was deprecated.



Resolution



Perform the following local-change:
  1. In the CPMReviewServiceCase, use the FeedWrapper section (since pxFeed is already present) instead of the NewsFeedWrapper section.
  2. In the FeedWrapper section, navigate to Layout Properties tab.
  3. In the Parameters tab, add the Label as Pulse.
  4. Select the 'Enable post' option.
  5. Add the Context key as 'Application.pyProductName', 'Application.pzInsKey', or 'Application.pxInsName'.
Suggest Edit

Published January 13, 2020 - Updated December 2, 2021

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