Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Pega session hangs after showing email with href element in body



While processing an Inbound Correspondence case, the email body contained a reference to a WWW domain. In the HTTP request, the Pega server URL is replaced with the URL present in the email body. Hence, the system stopped working.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create an email which has a base tag.
  2. Generate the work object using an email listener.
  3. Perform any action (such as closing the tab) which has the email section
  4. When the email is rendered on the screen, perform any action (such as, closing the tab) which has the email section.

Root Cause

A defect in Pegasystems’ code or rules.

Tags were not filtered.

The system hung because the email body contained the base tag (<base target="_self" href="">) which explicitly added the WWW URL (from the email body) to the current window.


Apply HFix-51302.

Published April 5, 2019 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us