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Support Article

Pega startup fails StringIndexOutOfBoundsException due to logs

SA-30197

Summary



 Pega application will not process after user restarts the appserver. Relevant PDN article - https://pdn.pega.com/support-articles/prpc-718-fails-start-due-log-file-appender-issues. "PegaRULES-FirstLogCreationTime.log and PegaRULES-ALERT-FirstLogCreationTime.log file are of zero byte size in the file system. PRPC finds this file in the file system and throws the above exception."


Error Messages



log4j:ERROR Cannot write to /usr/WebSphere/AppServer/profiles/AppSrv/temp/WASNode_cs1bcmapd01/appserver01/
    PRPC_j2ee14_ws01/prweb.war/PegaRULES-FirstLogCreationTime.log

[10/30/16 19:47:14:288 EDT] 0000007c PRBootstrap   E com.pega.pegarules.internal.bootstrap.PRBootstrap  Problem during method invocation (contextInitialized) java.lang.StringIndexOutOfBoundsException
    at java.lang.String.<init>(String.java:183)
    at com.pega.pegarules.priv.util.LogDeleteUtil.readFromFile(LogDeleteUtil.java:296)


Steps to Reproduce



Restart appserver. (Pega does not come up)


Root Cause



The root cause for this scenario is that a file system storage space issue results in the presence of zero byte file in log directory (PegaRULES-FirstLogCreationTime.log).

Resolution



Refer to PDN article to get instance up and running -  https://pdn.pega.com/support-articles/prpc-718-fails-start-due-log-file-appender-issues.

Install HFix-30333 to prevent this issue in the future.

Suggest Edit

Published November 10, 2016 - Updated October 8, 2020

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