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Support Article

Pega work search displaying only 20 records and no paging

SA-20304

Summary



After migrating from PRPC 6.1 SP2 to Pega 7.1.8, when searching for a work object it displays only 20 records at a time. Pagination is not working. According to the following PDN article, this is a known issue in Pega 7.1.7 but it  still happening in 7.1.8.

https://pdn.pega.com/support-articles/find-work-gadget-displays-only-20-records

Error Messages



Not Applicable

Steps to Reproduce

  1. Search for a work object using criteria which will return more than 20 results.
  2. Observe that only 20 results have returned and there is no pagination.

Root Cause



Issue with custom portal rule, skin rule and customization.

Resolution



Switch to basic Portal/Skin/Harness Pega 7.1 versions and incorporate previous customizations into those.

Published March 4, 2016 - Updated October 8, 2020

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