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Support Article

PEGA0069 alerts are not generated in the ALERT log file

SA-84866

Summary



After Pega 8.1.3 upgrade, PEGA0069 alerts are not generated in the ALERT log file.


Error Messages



After enabling the debug logs for PRRequestorImpl, the below error message displays.

[fault (self-tuning)']  - Correlation id - be69a64410222 generated for Case id - S-32362&FlowName=CAAccountTakeover
[fault (self-tuning)']  - Skipping saveWorkInProgress, isWorkInProgressSaveEnabled() == false
[fault (self-tuning)']  - Skipping saveWorkInProgress, isWorkInProgressSaveEnabled() == false
[fault (self-tuning)']  - Skipping saveWorkInProgress, isWorkInProgressSaveEnabled() == false
[fault (self-tuning)']  - missing itkn from page load data:"itkn=25&completed={itkn=23&clientd=13128&action=action%3AcreateNewWork%7CclassName%3abc-Gops-CS-Work-Srvcs-AccountTakeover&calls=5&httpd=5274!2805!3003!3153!2039!2121}"
[fault (self-tuning)']  - missing itkn from page load data:"itkn=25&completed={itkn=23&clientd=13128&action=action%3AcreateNewWork%7CclassName%3abc-Gops-CS-Work-Srvcs-AccountTakeover&calls=5&httpd=5274!2805!3003!3153!2039!2121}"
[fault (self-tuning)']  - missing itkn from page load data:"itkn=25"
[fault (self-tuning)']  - missing itkn from page load data:"itkn=25"



Steps to Reproduce

  1. Reduce the PEGA0069 threshold from 4000ms to 300ms.
  2. Launch Interactions and Service Cases and process them. PEGA0069 is not logged in the ALERT log.


Root Cause



Issue in parsing the perf-cookie.


Resolution



Update to Pega 8.1.6.

Published August 15, 2019 - Updated December 2, 2021

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