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Support Article

PegaCall Configuration Wizard is not working

SA-32076

Summary



When running the PegaCall Configuration Wizard from within the Designer Studios Portal, an error is seen on the "Review and Save" step  coupled calling a library function. 

Error Messages



On screen error:
Errors:
  • The Flow Action post-processing activity GenerateAppPopSection failed: Multiple suitable instances of this function quote--(String) found at
  • RuleSet: Pega-DecisionEngine Library : AdaptiveModalFUA LibraryClass : pega_decisionengine_adaptivemodalfua [ruleset version : 07_10_01, availability : Yes] [ruleset version : 07_10_17, availability : Yes]
  • RuleSet: Pega-DecisionEngine Library : DSMFUAUtils LibraryClass : pega_decisionengine_dsmfuautils [ruleset version : 07_10_01, availability : Yes] [ruleset version : 07_10_17, availability : Yes]
  • Please be more specific when calling this function by providing library and ruleset
  • ** Multiple suitable instances of this function quote--(String) found at
  • RuleSet: Pega-DecisionEngine Library : AdaptiveModalFUA LibraryClass : pega_decisionengine_adaptivemodalfua [ruleset version : 07_10_01, availability : Yes] [ruleset version : 07_10_17, availability : Yes]
  • RuleSet: Pega-DecisionEngine Library : DSMFUAUtils LibraryClass : pega_decisionengine_dsmfuautils [ruleset version : 07_10_01, availability : Yes] [ruleset version : 07_10_17, availability : Yes]
  • Please be more specific when calling this function by providing library and ruleset


Steps to Reproduce

  1. Run the PegaCall Configuration Wizard from Designer Studio landing page.
  2. Navigate in the screen flow to the final step "Review and Save".
  3. Observer the errors on screen.


Root Cause



The application is built upon Pega Customer Service 7.21 and Marketing Framework.

When the wizard is executed, it will invoke a 'quote' function from 'GenerateModel' activity, which is referenced in a shorthand notation.

Since the 'quote'  function is present under Pega library as well as the Pega Decision library this shorthand notation cannot resolve to the desired rule. 

Resolution



Modify the sub-step 2 of step 3 in the ‘GenerateModel’ activity to be as seen in the screen shot below:

 


 

 

Suggest Edit

Published January 19, 2017 - Updated December 2, 2021

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