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Support Article

PegaCALL / CTI Cisco ICM call key and day is unavailable



On moving from the older PegaWORKS CTI system to PRPC, two tags in the old system that come from CISCO ICM are used by the application. In PegaWORKS, the Cisco Router Call Key and Cisco Router Call Day are used. PRPC PegaCALL does not provide these values in the Call Delivered event.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to PRPC and CTI.
  2. Place inbound call test.

Root Cause

Issue was caused by the need to use features that were in PegaWORKS but had not been implemented in PRPC.


Apply HFix-23213.

Published November 12, 2015 - Updated October 8, 2020

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