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Support Article

PegaCALL error of pyPhone.pyLines(-1)



Error occurs when transferring a call.

Error Messages


Steps to Reproduce

Perform a call transfer.

Root Cause

A defect in Pegasystems’ code or rules.

When the call ID changes, error occurs during a call transfer. When the old and new call IDs are both -1, the application exits the activity and does not proceed further.


Apply HFix-47658.


Published October 6, 2018 - Updated December 2, 2021

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