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Support Article

PegaCall transfer pop-up clears number

SA-26791

Summary



User has upgraded from PegaCall 7.1.3.3 to 7.1.3.4, and found an issue where on call transfer with the transfer number is being cleared.

Error Messages

Not applicable

Steps to Reproduce

  1. Enter number for transfer.
  2. Pop up comes up but the number is cleared.
  3. Click to transfer call fails because no number. Number can be retyped in at this point as a workaround but not something acceptable in production.


Root Cause

Code defect.
Phone number should not be cleared before clicking on submit on overlay, for Blind & Warm call transfers.

Resolution



Apply HFix-29017.

 

Published August 24, 2016 - Updated December 2, 2021

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