Support Article
PegaCTI log file is being created in multiple places
SA-23255
Summary
The PegaCTI log file is being created both in the folder where it should be given the prlogging.xml configuration file, and in JBoss application servers' log folder.
Error Messages
Not applicable.
Steps to Reproduce
1) Use system parameter -Dweb.tmpdir=to position the Pega log files.
2) Set the Pega CTI logs to go to a specific location.
ROOT CAUSE
Appender entry for log rolling was incorrect for the appender name and reference.
CTI should = com.pega.pegacti
Incorrect entry:
!-- CTI Log -->
<appender name="CTI" class="com.pega.apache.log4j.DailyRollingFileAppender">
<param name="DatePattern" value="'.'yy-MM-dd'.log'"/>
<param name="File" value="${web.tmpdir}/PegaCTI"/>
<layout class="com.pega.apache.log4j.PatternLayout">
<param name="ConversionPattern" value="%d [%20.20t] [%10.10X{pegathread}] [%20.20X{app}] (%30.30c{3}) %-5p %X{stack} %X{userid} - %m%n"/>
</layout>
</appender>
<category name="com.pega.pegacti" additivity="false">
<priority value="debug" />
<appender-ref ref="CTI" />
</category>
Resolution
Following is the corrected prlogging.xml entry:
<!-- CTI Log -->
<appender name="com.pega.pegacti" class="com.pega.apache.log4j.DailyRollingFileAppender">
<param name="DatePattern" value="'.'yyyy-MM-dd'.log'"/>
<param name="File" value="${web.tmpdir}/PegaCTI"/>
<layout class="com.pega.apache.log4j.PatternLayout">
<param name="ConversionPattern" value="%d [%20.20t] [%10.10X{pegathread}] [%20.20X{app}] (%30.30c{3}) %-5p %X{stack} %X{userid} - %m%n"/>
</layout>
</appender>
<category name="com.pega.pegacti" additivity="false">
<priority value="debug" />
<appender-ref ref="com.pega.pegacti" />
</category>
Published June 17, 2016 - Updated October 8, 2020
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