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Support Article

PegaCTI log file is being created in multiple places

SA-23255

Summary



The PegaCTI log file is being created both in the folder where it should be given the prlogging.xml configuration file, and in JBoss application servers' log folder.


Error Messages



Not applicable.


Steps to Reproduce



1) Use system parameter -Dweb.tmpdir=to position the Pega log files.
2) Set the Pega CTI logs to go to a specific location.


ROOT CAUSE

Appender entry for log rolling was incorrect for the appender name and reference.
CTI should = com.pega.pegacti


Incorrect entry:
!-- CTI Log -->
<appender name="CTI" class="com.pega.apache.log4j.DailyRollingFileAppender">
<param name="DatePattern" value="'.'yy-MM-dd'.log'"/>
<param name="File" value="${web.tmpdir}/PegaCTI"/>
<layout class="com.pega.apache.log4j.PatternLayout">
<param name="ConversionPattern" value="%d [%20.20t] [%10.10X{pegathread}] [%20.20X{app}] (%30.30c{3}) %-5p %X{stack} %X{userid} - %m%n"/>
</layout>
</appender>

<category name="com.pega.pegacti" additivity="false">
<priority value="debug" />
<appender-ref ref="CTI" />
</category>

Resolution



Following is the corrected prlogging.xml entry:

<!-- CTI Log -->
<appender name="com.pega.pegacti" class="com.pega.apache.log4j.DailyRollingFileAppender">
<param name="DatePattern" value="'.'yyyy-MM-dd'.log'"/>
<param name="File" value="${web.tmpdir}/PegaCTI"/>
<layout class="com.pega.apache.log4j.PatternLayout">
<param name="ConversionPattern" value="%d [%20.20t] [%10.10X{pegathread}] [%20.20X{app}] (%30.30c{3}) %-5p %X{stack} %X{userid} - %m%n"/>
</layout>
</appender>

<category name="com.pega.pegacti" additivity="false">
<priority value="debug" />
<appender-ref ref="com.pega.pegacti" />
</category>

 

Suggest Edit

Published June 17, 2016 - Updated October 8, 2020

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