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Support Article

PegaImageViewer Error

SA-2540

Summary



Pega Image Viewer throwing error while viewing a TIFF file compressed with LZW Algorithm - LEAD Error: The LZW Capabilities are locked

Error Messages



LEAD Error: The LZW Capabilities are locked. No errors in log file.

Steps to Reproduce



1. Create a control Image number. 
2. Refer the control in the section. 
3. Create a flow action and a flow and refer the flow action in the flow created. 
4. After running the flow the image viewer returns an error: The LZW Capabilities are locked.


Root Cause



The OCX control version which is used for the image viewer was not supported. In addition to that, the path of the image was not accessible which resulted in the reported behavior. 



Resolution



HotFix-3852 solved the issue. Current version for PegaImgViewer.ocx and PegaImgViewer.INF is required. 
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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