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Support Article

PegaPulse navigation is not accessibility compliant



Down-arrow key will not move focus to the text box  when the Message/File control is highlighted in PegaPulse. Arrow keys will cycle through Message and File options.

Error Messages

Not Applicable

Steps to Reproduce

  1. Open work portal and navigate to PegaPulse.
  2. Click to display the tabs, and then press the down arrow.
  3. On subsequent presses of the down arrow focus shifts back and forth between the Message and File tab.

Root Cause

Arrow keys are meant for navigating within a control.


Arrow keys are meant for navigating within a single control. Use the Tab key to switch browser focus to a new control.


Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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