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Support Article

PegaRULES initialization failed, cannot log in



An exception occurs when the Java Virtual Machine (JVM) is started and users cannot log in to the Pega application.

Error Messages

**Date and time**,680 [ nc006deva032] [ ] [ ] ( etier.impl.EngineStartup) ERROR - PegaRULES initialization failed. Server: nc006deva032 PRNodeImpl init failed
Caused by:


Steps to Reproduce

Start the JVM.

Root Cause

The browser requestor type was deleted by mistake.


Perform the following local-change:

Change the default system name, which is now "pega", to get into the system.
  1. Stop the JVM.
  2. Modify the prconfig.xml file and update the following code snippet as shown below:
    <env name="Identification/SystemName" value="pega" />
  3. Restart the JVM.
  4. Log in to PRPC.
  5. Recreate the requestor that was deleted.
  6. Stop the JVM.
  7. Navigate back to the prconfig.xml file and remove the entry created in Step 2, defaulting it to the initial value.
  8. Restart the JVM.

Published December 16, 2016 - Updated October 8, 2020

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