Support Article
PegaRULES server not available error
SA-32687
Summary
After upgrade, when user try to hit application URL "PegaRULES server not available" is thrown on the screen.
Error Messages
PegaRULES server not available on screen.
Exception in rules log -
com.pega.pegarules.pub.PRRuntimeException: This node not found in the database - Either the record was never saved or was deleted. Unable to join the cluster
2017-01-18 11:30:07,444 [abc.abc.xxx.local] [ STANDARD] [ ] [ ] ( etier.impl.EngineStartup) ERROR - PegaRULES initialization failed. Server: ab12305.xxx.abc.local
com.pega.pegarules.pub.context.InitializationFailedError: PRNodeImpl init failed
Caused by: com.pega.pegarules.pub.PRRuntimeException: This node not found in the database - Either the record was never saved or was deleted. Unable to join the cluster
Steps to Reproduce
Upgrade application from Pega 7.1.7 to 7.2.2.Root Cause
User cloned the database to the develop environment.
Hence it was observed that all the details of the UAT cluster environment was available in the pr_sys_statusnode table.
Resolution
Delete the rows of pr_sys_statusnode table and restart the system.
Published February 14, 2017 - Updated October 8, 2020
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