Support Article

PegaRULES server not available error

SA-32687

Summary



After upgrade, when user try to hit application URL "PegaRULES server not available" is thrown on the screen.


Error Messages



PegaRULES server not available on screen.

Exception in rules log -

com.pega.pegarules.pub.PRRuntimeException: This node not found in the database - Either the record was never saved or was deleted. Unable to join the cluster
2017-01-18 11:30:07,444 [abc.abc.xxx.local] [ STANDARD] [ ] [ ] ( etier.impl.EngineStartup) ERROR - PegaRULES initialization failed. Server: ab12305.xxx.abc.local
com.pega.pegarules.pub.context.InitializationFailedError: PRNodeImplinit failed

Caused by: com.pega.pegarules.pub.PRRuntimeException: This node not found in the database - Either the record was never saved or was deleted. Unable to join the cluster


Steps to Reproduce

Upgrade application from Pega 7.1.7 to 7.2.2.


Root Cause



User cloned the database to the develop environment.

Hence it was observed that all the details of the UAT cluster environment was available in the pr_sys_statusnode table.

Resolution



Delete the rows of pr_sys_statusnode table and restart the system.

Published January 20, 2017 - Updated February 14, 2017


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