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Support Article

PegaSurvey has slow performance on IE 8



Using the Pega Survey component that comes with the Care Management Framework (CMF), the assessments run sluggishly in Internet Explorer (IE) 8. This sluggishness is not present when running the application using IE 9 or Chrome.

Error Messages

Not Applicable

Steps to Reproduce

1. Using IE 8, create a Medication Reconciliation instance
2. In the Enter Discharge Info secion: Select COPD as a Dischare Diagnosis
3. Then navigate to the Questionnaire Entry Tree flow action.
4. Select COPD Assessment
5. For the question: How many COPD-related hospitalizations have you had? select Unsure

Root Cause

IE 8 is known to run slowly in certain situations with Pega software.


Please see the Platform Support Guide in the section where it suggests using a higher version of IE than IE 8.

Published June 12, 2015 - Updated October 8, 2020

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