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Support Article

PegaSurvey has slow performance on IE 8

SA-10523

Summary



Using the Pega Survey component that comes with the Care Management Framework (CMF), the assessments run sluggishly in Internet Explorer (IE) 8. This sluggishness is not present when running the application using IE 9 or Chrome.

Error Messages



Not Applicable

Steps to Reproduce



1. Using IE 8, create a Medication Reconciliation instance
2. In the Enter Discharge Info secion: Select COPD as a Dischare Diagnosis
3. Then navigate to the Questionnaire Entry Tree flow action.
4. Select COPD Assessment
5. For the question: How many COPD-related hospitalizations have you had? select Unsure


Root Cause



IE 8 is known to run slowly in certain situations with Pega software.

Resolution



Please see the Platform Support Guide in the section where it suggests using a higher version of IE than IE 8.

https://pdn.pega.com/documents/platform-support-guide
 

Published June 12, 2015 - Updated October 8, 2020

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