Support Article

PegaSurvey question hangs when all radios on mobile not answered



In the answer section for a PegaSurvey question, there is a section in a repeating layout sourced by a pagelist. This section contains radio buttons and a formatted text field. 

If a user answers one of the questions other than the first (page), and submits without answering the rest it throws a JS error and an endless busy indicator on mobile devices. 

Furthermore, the pages which were not answered are nulled out in the client cache. 

Error Messages

Not Applicable

Steps to Reproduce

1. In a PegaSurvey question, add a repeating layout to the answer section with radio buttons within the repeating section.
2. Answer only one set of radios in the middle of the list.
3. Notice the client cache while running the post javascript function for the question, one should see null records in the pagelist for the unanswered pages that came before the item that an answer was put for.

Root Cause

A defect in Pegasystems’ code or rules 



Apply HFix-37827.

Published May 24, 2017 - Updated June 19, 2018

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