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Support Article

Pegasystems Inc. certificate is expired

SA-8899

Summary



When launching a WORD Template files  (which contain VBA Macros) file from PRPC : you find that the digital signature has expired.

Error Messages



The error messages varies depending on our browser version and security settings. Sometimes you do not receive error message and continue to work - or your browser blocks your usage of the WORD Template file due to an expired certificate.

Steps to Reproduce



Launch Word template in PRPC.

Root Cause



Digital signature have expiration dates: and therefore components signed with such certificates periodically need to be re-signed with fresh certificates.  

Resolution



Contact GCS Support and request HFIX-21586.
This is not a HFIX installable by Update Manager: instead it contains a file 'CabInstaller.zip' - which is used to re-install OCX components with updated Digital signatures.
 

Published June 12, 2015 - Updated October 8, 2020

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