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Support Article

Perform defaults, set pxFlow.pxRoutesTo to current user



Pega Customer Service for Financial Services 8.3 is built on Pega Platform 8.3.
On routing a work object of the PegaFS-SCM-Work hierarchy to a workbasket and opening the work object, the pxRouteto and the 'Assign to' properties change. However, the Assign class does not change.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a work object in the PegaFS-SCM-Work class.
  2. Route the assignment to a workbasket.
  3. Open the assignment from the workbasket.                      

Root Cause

A defect in Pegasystems’ code or rules.

The ChangeAssignedOperator data transform is invoked whenever a work object is opened from the workbasket. This changed the pxRouteto property, but did not update the Assign class.


Perform the following local-change:

Modify the ChangeAssignedOperator data transform to set the Assign class.
Suggest Edit

Published June 16, 2020 - Updated December 2, 2021

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