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Support Article

Performance degrades on opening Email containing multiple images



Performance degrades while opening an Email Interaction case that contains multiple images in an email conversation.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create an Email Interaction case with multiple images.
  2. Open the case from the workbasket.

Root Cause

A defect in Pegasystems’ code or rules.


This feature is implemented in the following:
  • Pega Platform 8.2.7
  • Pega Platform 8.3.4
  • Pega Platform 8.4.2
  • Pega Platform 8.5
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Published December 2, 2021

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