Support Article
Performance degrades on opening Email containing multiple images
KCP-227
Summary
Performance degrades while opening an Email Interaction case that contains multiple images in an email conversation.
Error Messages
Not Applicable
Steps to Reproduce
- Create an Email Interaction case with multiple images.
- Open the case from the workbasket.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
This feature is implemented in the following:
- Pega Platform 8.2.7
- Pega Platform 8.3.4
- Pega Platform 8.4.2
- Pega Platform 8.5
Tags:
Published December 2, 2021
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