Support Article
Performance degrades when Extract rule is executed
SA-56967
Summary
Performance degrades when executing the Business Intelligence Exchange (BIX) Extract rule.
Error Messages
Not Applicable.
Steps to Reproduce
Configure the BIX Extract rule to execute with the history table for all the case types.
Root Cause
The standard filter query contains a Like clause for extractions against a class group that was incorrectly configured.
Resolution
Perform the below steps:
- Commit or rollback all previously installed hotfixes
- Navigate to Designer Studio > System > Release > Hotfix Manager > Install HFix-43673
- Navigate to Designer Studio > Application > Distribution > Import > Import HFix-43700
- Restart all the nodes
Published August 19, 2019 - Updated October 8, 2020
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