Support Article
Performance degrades while using the Pega Outlook plug-in
SA-46726
Summary
Performance degrades on fetching the contacts related information while using the Pega Outlook plug-in.
Error Messages
Not Applicable.
Steps to Reproduce
- Install Pega Outlook plug-in
- Log in to Pega application from the add-in tab
- Select an email received from an existing contact in Pega
Root Cause
The Outlook plug-in runs a D_GetContacts data page which internally runs a report definition.
This report definition has a property .EMAILUNIQUEID which is not optimized.
Hence the query to fetch the value from the BLOB column fails.
Resolution
Perform the following local-change:
Optimize the . EMAILUNIQUEID property and run the use case.
Published January 17, 2018 - Updated December 2, 2021
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.