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Support Article

Performance issue, chrome is freezing

SA-29074

Summary



Refresh section, and try to edit any field just after the refresh section, can't do anything for few seconds, Chrome is freezing.

In chrome we can see that request from Pega received response but then nothing happen, nothing in logs of Pega, nothing in console of chrome.

It is happening to any screen where we do refresh this section, everywhere in the application, we changed so many rules to avoid this issue, but when using out of the box functionnalities, or even on developer portal we can't change anything, so things like on activities when clicking on check box to add a pre-conditon, it is taking few seconds to display screen to setup the pre-condition.

On IE 11 it is working fine, even on chrome we are not able to reproduce for everyone. Most people have the issue, but some don’t, don’t know why yet, even with exact same chrome version.
Chrome resumes without any visible error.

We don't use any deprecated control, and works well on IE11
Chrome version is 52.0.2743.82 m

 


Error Messages



Not Applicable 


Steps to Reproduce

  1. Open activity (without even doing checkout)
  2. Click on when rule of any step.
  3. Click on enable conditions before this action (probably no impact this step, was just to make sure some data will be sent to server)
  4. Click on “OK”
  5. Try to select content of any textbox.


 


Root Cause



The issue is with Chrome browser version is 52.0.2743.82 m.
This is a known issue, please find in the below URL:
https://productforums.google.com/forum/#!topic/chrome/a3p25mvPyFo
 

Resolution



This is a known issue, please find in the below URL:
https://productforums.google.com/forum/#!topic/chrome/a3p25mvPyFo

User have to uninstall the current version and re install chrome again.

Published October 20, 2016 - Updated October 8, 2020

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