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Support Article

Performance issues during SAML authentication



User is on Pega 7.2 and complained about facing performance issues after installing HFix-30576.

Error Messages

Not Applicable

Steps to Reproduce

  1. Apply HFix-30576 on a Pega 7.2 instance.
  2. Open the RULE-PARSE-XML DATA-SAMLASSERTION-ASSERTIONTYPE NS-366601360 rule and verify the Perform Validation field in Pega 7.2 which is now set to Always instead of Never as present in same version of Out-of-the-box (OOTB) rule in Pega 7.2.1 and Pega 7.2.2.​ This is causing 30 second delay during each authentication attempt.

Root Cause

A defect in Pegasystems’ code or rules is identified as root cause of this issue.


Apply HFix-30927.
Suggest Edit

Published December 15, 2016 - Updated October 8, 2020

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