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Support Article

"Performed by" displayed as "System" in Audit Trail

SA-12766

Summary



Value for 'performed by' is displayed as 'System' in Audit Trail.

Error Messages



Not Applicable

Steps to Reproduce



Click on the Audit trail of the case.

Root Cause



During processing of a case, at the time of resolution, the 'act A' is called but, the developer has hardcoded pxRequestor.pxUsername value to 'system'. Declare onchange prints stack trace when performed by value. This changed from userID to 'System'.

Resolution



Remove the hardcoded value of pxRequestor.pxUsername in an activity identified by declare onchange. 
Suggest Edit

Published August 13, 2015 - Updated December 2, 2021

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