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Support Article

PerformFlowAction fails to advance dependent case

SA-81995

Summary



PerformFlowAction fails to advance dependent case when case dependency is just fulfilled from the dependent case. However, it stays at Wait shape indefinitely. The system does not attempt to resume the flow.


Error Messages

Audit: Dependency was evaluated, but not completed


Steps to Reproduce

Unknown


Root Cause



A defect in Pegasystems’ code or rules. The agent activity runs in between work object, Save and work object, Commit. However, a work object from data base is picked. Hence, an incorrect status displays and the dependency does not get fulfilled. 

Resolution



Apply HFix-51668.

 

Published July 22, 2020 - Updated October 8, 2020

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