Support Article

Perfstat numbers for services increased significantly

SA-26788

Summary



A systems administrator has observed that Performance Statistics values for Services appear distorted - the values appear to have increased significantly relative to actual observed performance.

Error Messages



No error messages on screen; no applicable error messages were found in the Pega logfile.

Steps to Reproduce



Retrieve and evaluate performance statistics values after servicing incoming requests via the SERVICE- operations.

Root Cause



A bug has been identified in the Process Commander code. This bug appears to cause Performance Statistics to not be purged between SERVICE interactions.

 As a result, the statistics are inflated.

Resolution



Apply HFix-29041.

Published August 15, 2016 - Updated August 23, 2016

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