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Support Article

Persistent header issue while closing the interaction



User is using CPM 7.1.3 with Pega 7.1.8 and is facing persistent header issues while closing the interaction. When user creates an intent task (which is in edit mode) and if user closes the interaction, then the Dashboard gets displayed under the Persistent header.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch an Interaction
  2. Create an Intent task
  3. Using close icon on the interaction tab, close the interaction. 

Root Cause

An issue in the custom application code or rules

Seems to be a customization issue, when the same UseCase was tested by private editing OOTB CPMInteractionPortalHeader section, issue wasn't replicable.


Perform the following local-change:

Suggested user to do "Save As" of CPMInteractionPortalHeader section into their application ruleset and made customization on top of it. 


Published November 22, 2016 - Updated December 2, 2021

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