Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Placeholder text on Live Chat textarea displays as undefined



The placeholder text on the Live Chat textarea in a chat interaction displays as undefined instead of the dialog message on the Interaction portal.

Error Messages

Not Applicable

Steps to Reproduce

  1. Initiate a chat request as an end user
  2. Accept the chat request. The Textarea field placeholder value displays as Undefined

Root Cause

An issue in the custom application code or rules. The Interaction driver specific to the Chat Interaction is unavailable in the application.


Perform the following local-change:
Save the out-of-the-box PegaCA-Work-Interaction-Chat.InteractionDriver in the application.


Published March 18, 2020 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us