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Support Article

Please Re-submit error occurs on submitting an assignment

SA-94173

Summary



Error occurs on submitting an assignment.  


Error Messages



Please Re-submit


Steps to Reproduce

  1. Create a case
  2. Click Submit or Save 


Root Cause



A defect in Pegasystems’ code or rules. The Please Re-submit message does not include information to display who last updated the work object.

The flow contains an email step. Hence, the correspondence is queued to the SendCorr agent. The Please Re-submit message occurs since the SendCorr agent sends the email and updates the work object after the user opens it. The code checks for updates when the user clicks the Submit button. This occurs since Optimistic Locking is used. 

Resolution



Perform the following local-change:
Modify the Data-Corr-.OnSend activity such that a more meaningful message displays in this scenario: 
 


The activity is modified on Pega 8.4. The activity is available so that the same changes can be applied in the application ruleset.

 

Published July 25, 2020 - Updated December 2, 2021

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