Support Article
Plugin error on login with 64-bit browser
SA-9434
Summary
When logging into PRPC with a 64-bit browser various plugin errors are thrown.
Error Messages
"Browser Plugin Load Errors"
Steps to Reproduce
Login to PRPC with a 64-bit browser.
Root Cause
The root cause of this problem is defect/misconfiguration in the operating environment. ActiveX controls are not compatible with 64-bit browsers.
Resolution
This issue is resolved by making the following change to the operating environment: Switch to 32-bit browser.
Published June 12, 2015 - Updated October 8, 2020
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