Support Article

Pop-up plugin appears when attached emails are opened



A pop-up message appears asking to install a plugin whenever attached emails are opened.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create any work object.
  2. Attach an email to the work object from the attachments section.
  3. Try to open the attachment by clicking the attached email.

Root Cause

A defect or configuration issue in the operating environment:
Pega attempts to use the Open Authoring plugin.


Deploy the ActiveX controls in computers to avoid this message display. The controls cannot be installed by users directly because they lack administrative permission in their workstations.

Published September 8, 2016 - Updated September 15, 2016

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