Support Article

Pop-up plugin appears when attached emails are opened

SA-27735

Summary



A pop-up message appears asking to install a plugin whenever attached emails are opened.

Error Messages



Not Applicable

Steps to Reproduce

  1. Create any work object.
  2. Attach an email to the work object from the attachments section.
  3. Try to open the attachment by clicking the attached email.

Root Cause



A defect or configuration issue in the operating environment:
Pega attempts to use the Open Authoring plugin.

Resolution



Deploy the ActiveX controls in computers to avoid this message display. The controls cannot be installed by users directly because they lack administrative permission in their workstations.

Published September 8, 2016 - Updated September 15, 2016

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.