Support Article
Pop up window displays blank on looking up an image
SA-64422
Summary
On looking up an image, the pop up window displays blank. This occurs on changing the Icon control source from standard Icon to Image.
Error Messages
/prweb/-Jfsqc1uuNofTSDrUaMg078zNFvQ1jh8QdPgVjy8ovk%5B*"
Is being converted to "/prweb/-Jfsqc1uuNofTSDrUaMg078zNFvQ1jh8QdPgVjy8ovk[*
Steps to Reproduce
- Create a section
- Drag an Icon control in a layout
- Change the control from standard Icon to Image
- Click the gear icon to select the image. The pop up window is blank
Root Cause
The request URL is corrupted. %5B% is converted to '[' in the Ajax call Header, which results in 400 HTTP Status code.
Resolution
- Apply HFix-46850
- Include the relaxedPathChars setting as below in Server.xml:
<Connector port="8080" protocol="HTTP/1.1" connectionTimeout="20000"
redirectPort="8443" relaxedQueryChars="[ ]" relaxedPathChars="[ ]" />
Published September 27, 2018 - Updated December 2, 2021
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.