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Support Article

Pop up window displays blank on looking up an image



On looking up an image, the pop up window displays blank. This occurs on changing the Icon control source from standard Icon to Image.

Error Messages

Is being converted to "/prweb/-Jfsqc1uuNofTSDrUaMg078zNFvQ1jh8QdPgVjy8ovk[*

Steps to Reproduce

  1. Create a section
  2. Drag an Icon control in a layout
  3. Change the control from standard Icon to Image
  4. Click the gear icon to select the image. The pop up window is blank

Root Cause

The request URL is corrupted. %5B% is converted to '[' in the Ajax call Header, which results in  400 HTTP Status code.


  1. Apply HFix-46850
  2. Include the relaxedPathChars setting as below in Server.xml:

    <Connector port="8080" protocol="HTTP/1.1" connectionTimeout="20000"

     redirectPort="8443" relaxedQueryChars="[ ]" relaxedPathChars="[ ]" />

Published September 27, 2018 - Updated December 2, 2021

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