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Support Article

Pop-Up window "Reports To"/"Territory" does not populate

SA-9411

Summary



In Create New Contact Pop-Up window "Reports To"/"Territory" smart prompt does not populate.

Error Messages



Not Applicable.

Steps to Reproduce



1.Click "Companies" tab.
2.Search and Select a Company.
3.Within the selected company, click Activities tab.
4.Click Add Activity button.
5.In "Customers" section click "Create and Add new Customer" button.
6.Try to populate "Reports To"/"Territory" smart prompt.

Expected: "Reports To"/"Territory" smart prompt get populated with values.
Actual: No values getting populated in "Reports To" smart prompt field.


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. Wrong class name was being used in a data transform which in turn causes error.


Resolution



HFix-21987 resolves the issue.

Published June 17, 2015 - Updated December 2, 2021

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